FAQ

Frequently Asked Questions (FAQ) - MLH ONLINE LTD

Welcome to our FAQ section! Here, we’ve answered the most common questions our customers ask. If you have any other queries or need further assistance, feel free to contact us.

1. What types of lighting do you offer?

At MLH ONLINE LTD, we offer a wide variety of lighting products, including:

  • Table Lamps

  • Floor Lamps

  • Wall Lights

  • Outdoor Lighting

  • And much more to suit all styles and spaces.

Each product is designed to offer both style and functionality, perfect for any room in your home or office.

2. Do you offer international shipping?

Yes, we ship worldwide! We offer flat-rate international shipping for £20. Orders over £200 qualify for free international shipping.

3. How long does delivery take?

  • UK Orders: Delivery usually takes between 3-5 business days.

  • International Orders: Delivery generally takes 7-15 business days, depending on your location.

Please note that delivery times may vary based on factors like customs processing or carrier delays.

4. Do you offer free shipping?

Yes! We offer free standard shipping on all orders within the United Kingdom. For international orders, we provide free shipping on purchases over £200.

5. Can I return or exchange my order?

Yes, we offer a 30-day return and exchange policy. If you're not satisfied with your purchase, you can return it within 30 days for a full refund or exchange. The items must be in unused and undamaged condition, with all original packaging.

For more details, please visit our Return and Refund Policy page.

6. How can I track my order?

Once your order is shipped, we’ll send you a tracking number via email. You can use this tracking number to check the status of your package through the carrier’s website.

7. What should I do if my order is lost or damaged?

If your order is lost or damaged during transit, please contact us immediately at info@mlhonlineltd.shop. We’ll work with the carrier to resolve the issue and either send a replacement or issue a refund.

For damaged items, please take photos and send them to us along with your order number.

8. How can I contact customer service?

If you have any questions or need assistance, feel free to contact us:

  • Email: info@mlhonlineltd.shop

  • Phone: +44 1206 452778

  • Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (GMT)

  • Address: 10 Redshank Road, Stanway, Colchester, England, CO3 8BJ

We strive to respond to all inquiries within 1-2 business days.

9. Are there any additional fees or taxes for international orders?

International orders may be subject to import taxes, customs duties, or fees imposed by the destination country. These charges are the responsibility of the customer. Please check your country’s customs policies for further details.

10. Can I modify or cancel my order after placing it?

Once your order is placed, it is processed quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us as soon as possible at info@mlhonlineltd.shop. We will do our best to accommodate your request before the order is shipped.

11. Do you offer gift cards?

Currently, we do not offer gift cards. However, we are always looking to expand our services, so stay tuned for updates!

If you couldn’t find the answer to your question, feel free to reach out to our customer support team. We're here to help!